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All orders are made up on a first come, first served basis; so we recommend placing an order as soon as possible to secure your place in the queue and avoid delays.
Most orders are shipping on time. Call us at 1-800-541-0271 with any questions.
Delivery Dates If You Have an Order in the System
| If you were given projected ship dates of… | |
|---|---|
| 3/18–3/22 | All table pads have shipped |
| 3/25–3/29 | All table pads have shipped |
| 4/1–4/5 | All table pads have shipped |
| 4/8–4/12 | A few orders may be 3 to 5 days late |
| 4/15–4/19 | To be determined |
The process of manufacturing a custom table pad takes time. Each table pad order is custom-made from start to finish, and each order is totally different from the next. An average order may have four sections/pieces, while other orders may have ten or more. Also, some table pad shapes take much longer than others. For instance, a rectangular table pad may take half an hour to make, but a round table pad could take an hour because of all the cutting and snipping. This is why delivery times always fluctuate. If we get a lot of rectangular pads to make, we may get ahead of schedule. If we have a lot of round, scalloped, or oval table pads, we may run behind with our projected delivery dates. Couple this with the fact that there are only a few companies that actually manufacture custom table pads. So we ask everyone’s patience in order to facilitate making the same quality product.
What to Expect
When orders are taken, whether by phone, mail or email, each customer, prior to entering an order in the system, is given a projected date when we think the table pads will ship. However, due to the complexity of our manufacturing process, it is possible for your table pad order to ship as much as a week sooner or later. But we do still try to accommodate customers when a special delivery date is needed.
Expedited Orders
You can expedite your order for $CALL.
Expediting guarantees that your table pads are in your home within 10 working days, putting your order in front of other orders.
Faster delivery may be possible. Call 1-800-541-0271 for availability.
When we receive your order, if it is incomplete or missing information, the above offer will not take effect until the questions are resolved.
Note: If your order requires you to take a pattern and send it through the mail, this will lengthen the expedite service possibly up to 4 more days.
Expedite Guarantee
If we do not deliver the table pad within the agreed time, we will refund your expedite fee only.